The Basic Principles Of Thrive Theme Support

The Basic Principles Of Thrive Theme Support

This post will help you understand how you can get in touch with our assistance team. Naturally, the first thing that you need to do is to log in to your account. Once you’ve accessed the member dashboard, click the “Assistance” section from the top side of the page: When you go to the “Assistance” area of our site, you will be given two options: to open a previous discussion, or to start a brand-new one: You can pick the suitable one by clicking it.

Hover over this field to open a list with typical circumstances our users may experience: As you hover over this field, a list with some situations will appear. We recommend that you click on the one that fits your scenario if you can discover it in this list, as you may get the response to your question in simply a few minutes: If, however, none of these situations describe your concern, then feel complimentary to connect to our support group, by clicking the last choice from this list: The reason we recommend that you initially search for the response through the common situations listed here is that you may just find the answer you were trying to find in just a few clicks.

Here is an example of what I indicate: Nevertheless, if the option might still not be found, you will have the option to start a conversation with the support group: If you do select to begin a conversation with our group, a chat window will open, and ideally, our team will rapidly fix your issue: Depending upon the nature of the concern you’ve encountered, it may be much easier for our group to have access to your website, so they can take a better take a look at what’s going on – Thrive Theme Support.

6 Easy Facts About Thrive Theme Support Shown

This is how you can open a support conversation, whether that’s an older one, or you wish to begin a brand-new one. Please feel free to have a look at our knowledge base, if you want to learn more about Thrive Themes and its various functions.

143 articles in this collection Written by Thrive Themes, Iulia Dezmirean, Alexandra Rus, and 1 other.

Discover out which are how you can access and extend your access to support Composed by Thrive Themes Updated over a week ago There are two methods which you can have access to our assistance: You own Thrive Suite and you have access to all of our products.

Thrive Theme Support Can Be Fun For Everyone

You have actually bought several of our products separately. In this case, you can take advantage of our support for 1 year since you have bought the particular product. As long as you have an active membership you have access to support. On the other hand, if it’s been 1 year given that you’ve last purchased a plugin or a style individually from our site and you wish to extend your access to support, here are a couple of ways of achieving this:1.

Purchase one year of assistance. Please note that, if you have purchased a Thrive Themes membership in the past, but it is no longer offered, and you want to get access to our support, you will need to purchase Thrive Suite..

If you’ve opened an assistance conversation with our support team, you can use our group access to your site, so that it will be much easier for them to offer an option to your problem. If you wish to discover out how to open a discussion, please check out this article .

Not known Facts About Thrive Theme Support

Enabling website gain access to suggests that you will generate an assistance token, and after that insert it into the “Permit site gain access to” area. Adding FTP details will assist us to fix an issue that happens on your Word, or Press site. This way, using the FTP details, we can log into your server and fix the problem (Thrive Theme Support).

Generating an access token will offer our group momentary access to your site, so make certain to set the number of days that you desire to admit by altering the number in this field: After setting the variety of days, click “Go”: Your access token will be generated, and you can click the green “Copy & Close” button to copy it to your clipboard and close this window: Now that the token has been copied, you can return to the assistance discussion that you have opened, and insert the token – Thrive Theme Support.

Click the “Allow website gain access to” choice: In the pop-up that opens, feel free to insert the token that you have previously copied from your Thrive Control panel: As soon as you have inserted the token, click “Add support token”: You will see the “Token is saved” success alert and that’s it! Now our support group has access to your site and can check out the problem you are experiencing.

The Basic Principles Of Thrive Theme Support

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